Privacy Policy Statement

This policy outlines how we handle, collect, and use your personal data in compliance with South African privacy regulations. Your trust and data security are very important to us.

Information We Collect

We collect only essential data to provide our services and improve your experience on our website.

• Details entered when you contact us, like your name, email, and phone number, are collected to respond to your inquiry.
• Information you provide in forms including topics and messages, helps us personalize our communication with you.
• Basic device and browser details are collected for security and to optimize website performance.
• Cookies record your website interactions to improve reliability and usability. See our Cookie Policy for details.

How We Use Data

We use your data for legitimate business purposes, communications, and safety.

• Respond to your questions or requests efficiently and with care.
• Provide information updates about community events, resources, or services.
• Monitor website usage to enhance security and functionality for all users.
• Meet legal obligations in South Africa regarding data management and records.

Legal Basis for Processing

All data use practices comply with the POPIA and GDPR standards where applicable.

We process your personal data with your consent or where required to meet legal obligations and for our legitimate business interests, always with your rights in focus.

Sharing of Data

We do not sell or trade your data. Sharing is limited to supporting business functions or as required by law.

• Data is only shared with trusted service providers that support our website or operations, and only under strict confidentiality.
• We may disclose data if lawfully requested by South African authorities.
• Transfers outside South Africa occur only with adequate legal and security protections.

Data Security

Your information is stored securely in compliance with best practice standards. We utilise technical, managerial, and physical safeguards to help ensure your information remains protected against unauthorized access or misuse, though no method is fully risk-free.

Your Rights

You have specific rights regarding your data under South African law.

• Request access to your personal information held by us at any time.
• You can correct mistakes or update your details through written request.
• Request deletion of your data unless required for business or legal reasons.
• Withdraw consent to communications by contacting us directly.

Cookies & Preferences

We use cookies to optimise website functionality, personalize content, and enhance user experience. Your preferences can be managed at any time.

Read Cookie Policy Read Cookie Policy

Contact Us

For privacy questions, requests, or feedback, please reach out by email, phone, or our address.

Changes to This Policy

We may update this privacy policy to stay compliant with new laws or to improve clarity. Please review it regularly for updates.